Terms of Service

1. Who We Are

Talk 2 Tech is operated by Talk 2 Tech ("Talk 2 Tech," "we," "us," or "our"). Our mailing address is 30 N Gould St Ste R, Sheridan, Wyoming 82801, USA. Talk 2 Tech is an independent IT support company. We are not affiliated with, endorsed by, or authorized by any device, software, or internet service provider. Brand names on our website are used only to describe the products we can help with.

2. Acceptance of Terms

By using our services, you confirm that you are at least 18 years old (or are acting on behalf of a business you are authorized to represent) and agree to be bound by these Terms and our Privacy Policy.

3. Description of Services

We provide remote and onsite technology support for homes and small businesses, such as computer, network, email, cloud, and security support. Remote support is delivered by our support teams, which may be located outside the United States. Onsite visits are delivered by independent onsite technicians in our partner network and are available only in the areas they cover.

Service availability, scope, and timing depend on your location, your plan, and technician availability. Any timeframes we give are estimates, not guarantees, unless they are stated in a written agreement signed by us.

4. Your Responsibilities

• Back up important data before any service session. We take care during all work, but we are not responsible for data loss.
• Provide accurate information about your devices, network, and the issue you're experiencing.
• Make sure you have the legal right to let us access the devices, accounts, and networks we work on.
• Stay available during remote sessions. You approve each remote connection and can end it at any time.
• Provide a safe environment for onsite visits.

5. Quotes, Payment & Billing

We tell you the price or hourly rate before work begins, and we do not start paid work without your approval. One-time services are billed when the service is completed. Parts, hardware, software licenses, and third-party costs are extra and are quoted separately. Current rates are listed on our Pricing Plans page.

6. Subscriptions, Automatic Renewal & Cancellation

• Support plans (such as Home Tech Care) are billed in advance each month and renew automatically at the then-current price until you cancel.
• Before we first charge you, we will tell you the price, how often you will be billed, and how to cancel, and we will send you a confirmation by email.
• You can cancel at any time by emailing support@talk2tech.com or calling (844) 827-5832. Cancellation takes effect at the end of the current billing period, and you will not be charged again.
• If we change a plan's price, we will email you at least 30 days before the change takes effect.

7. Refunds & Our Guarantee

No Fix, No Fee: If we can’t resolve a software issue during a remote session, you won’t be charged for that session. Parts, hardware replacement and third-party costs are not included.

If you believe you were charged in error, contact us within 30 days of the charge and we will review it. Subscription fees for a billing period that has already started are not refunded, except where required by law.

8. Limitation of Liability

To the maximum extent permitted by law, our total liability for any claim arising from our services is limited to the amount you paid for the specific service in question. We are not liable for indirect, incidental, or consequential damages, including lost data, lost profits, or business interruption. Nothing in these Terms limits any rights you have under consumer protection laws that cannot be waived.

9. Termination

We may suspend or end service for non-payment, abusive conduct, or violation of these Terms. If we end a subscription without cause, we will refund any unused prepaid amount.

10. Governing Law

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles, except where the consumer protection laws of your state of residence apply.

11. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms on this page with a new "Last updated" date. We will email you about material changes that affect an active subscription.