Privacy Policy

1. Who We Are

Talk 2 Tech is operated by Talk 2 Tech ("Talk 2 Tech," "we," "us," or "our"), mailing address 30 N Gould St Ste R, Sheridan, Wyoming 82801, USA. We provide remote and onsite IT support to homes and small businesses.

2. Information We Collect

Information you give us, for example when you fill out a request form, call us, or book a service:

• Contact details: name, email address, phone number, ZIP code, and service address.
• Details about your request, devices, and the issue you're experiencing.
• Billing information for paid services and support plans. Card payments are handled by our payment processor.
• Communications with us, including emails, call notes, and support tickets.

Information collected during support sessions: device and diagnostic information our technicians see while working on a device you have given them access to.

Information collected automatically when you visit our website: IP address, browser and device type, pages visited, the website or ad that referred you, and similar data collected through cookies and similar technologies (see section 6).

3. How We Use Information

• To respond to your request, provide support, and schedule appointments.
• To process payments for one-time services and support plans.
• To send service confirmations, updates, and account notices.
• To measure how well our website and advertising work.
• To prevent spam and fraud, comply with legal obligations, and enforce our Terms of Service.

4. Calls, Texts & Email

When you submit a form on our website, you agree that we may contact you by phone, text message, or email about your request, including by automated means. Consent is not a condition of purchase. Message and data rates may apply. You can opt out of texts at any time by replying STOP, and you can ask us to stop calling or emailing you by contacting us using the details below. Calls may be recorded for quality and training purposes, and we will tell you at the start of a call if it is recorded.

5. Sharing & Disclosure

We do not sell your personal information. We share it only as follows:

• Our support teams and onsite partners: remote support is provided by our support teams, which may be located outside the United States, and onsite visits are provided by independent technicians in our partner network. They receive only the information needed to help you and must keep it confidential.
• Service providers that help us run our business, such as email, hosting, scheduling, and payment processing providers.
• Advertising and analytics providers (Google, Meta, and Microsoft), as described in section 6.
• Legal reasons: when required by law, or to protect our rights, our customers, or the public.
• With your consent or at your direction.

6. Cookies & Advertising

Our website uses cookies and similar technologies to remember your preferences, protect our forms from spam (Google reCAPTCHA), and understand how visitors use the site. We also use advertising tags from Google (Google Ads / Google Analytics), Meta (Meta Pixel), and Microsoft (Microsoft Advertising UET) to measure whether our ads lead to calls or form submissions, and these providers may use that information to show you ads.

You can manage cookie preferences on our Cookie Settings page, adjust your browser settings, or use each provider's ad settings (Google Ad Settings, Meta Ad Preferences, and Microsoft Advertising personalization settings).

7. Data Retention

We keep personal information only as long as we need it for the purposes described in this policy, including to provide services, keep business and tax records, and resolve disputes. After that, we delete or anonymize it.

8. Data Security

We use reasonable safeguards, including encrypted remote-access connections that you approve and restricted internal access, to protect the information we hold. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on the state you live in (for example California, Colorado, Connecticut, Virginia, Texas, and other states with consumer privacy laws), you may have the right to:

• Know what personal information we have collected about you and get a copy of it.
• Correct inaccurate information.
• Delete your personal information.
• Opt out of targeted advertising, "sharing" of personal information for cross-context behavioral advertising, and any "sale" of personal information.
• Not be treated differently for exercising these rights.

To make a request, email privacy@talk2tech.com or call (844) 827-5832. We will verify your identity before responding. You may use an authorized agent. If we deny your request, you may appeal by replying to our response. We honor Global Privacy Control (GPC) browser signals as an opt-out of targeted advertising.

10. Children's Privacy

Our services are intended for adults and businesses. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with a new "Last updated" date.